Renesas is one of the top global semiconductor companies in the world. We strive to develop a safer, healthier, greener, and smarter world, and our goal is to make every endpoint intelligent by offering product solutions in the automotive, industrial,...
About the role
Take ownership and support a prioritized customer base and accounts defined by management Serve as an escalation resource and document technical findings for broader consumption across Product Support Engineering and other stakeholders. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Bachelor’s degree in Electrical, Electronics, Computer, Mechatronics Engineering, or equivalent
- A solid understanding of electronic design software, verification and automation
- Advanced experience supporting PCB design workflows is required. Experience with Altium products and platform solutions is strongly preferred
- 6+ years of experience in PCB design, electronic product development, EDA software support, or closely related engineering environments
- Previous Experience in Technical Support role preferred
- Fluent in English
More about this role
We are seeking a highly skilled and motivated Senior Product Support Engineer with advanced expertise in Altium solutions, PCB design workflows, and enterprise engineering environments. This role serves as a senior technical leader within Customer Support, providing expert support for complex customer-reported issues involving Altium Designer, Altium 365, Enterprise Server technologies, library and data management, and integrations with PLM and other enterprise systems.
The successful candidate will investigate and resolve challenging technical issues that occur within customer environments, perform deep root cause analysis across multiple technologies, collaborate closely with R&D and cross-functional teams, and mentor fellow support engineers. Success in this role requires deep hands-on experience with PCB design, electronic product development workflows, and Altium products. Working knowledge of enterprise systems, PLM integrations, authentication technologies, and related infrastructure is also highly valued.
This position is focused on supporting and troubleshooting Altium products within complex customer ecosystems rather than providing consulting services or designing...
Browse similar: Startup jobs