R365's cloud-based restaurant management software helps leaders master accounting, operations, & workforce to create incredible moments that drive profits. Backed by Bessemer and ICONIQ.
About the role
Lead end-to-end onboarding for assigned customers, managing all phases including discovery, configuration, training, and go-live support to ensure delivery is on time, on budget and aligned with customer goals and business context. Apply sound judgment to assess customer readiness, manage scope, and navigate technical or operational challenges , making real-time decisions to keep projects on track while ensuring a smooth and complete implementation experience. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 2+ years of hands-on experience in SaaS onboarding or implementation, with a proven track record of successfully guiding customers through technical setup, training, and go-live across varied business types and user groups
- Exceptional organizational and time management skills, with the ability to manage multiple projects simultaneously, prioritize effectively, and meet tight deadlines without sacrificing quality
- Excellent verbal and written communication skills, including the ability to lead client-facing trainings and translate technical concepts into clear, actionable guidance for both technical and non-technical stakeholders
- Strong interpersonal and customer service orientation, with the confidence to lead customer conversations, build trust, and guide decision-making during critical phases of implementation
- Familiarity with restaurant industry operations and workflows (e.g., accounting, POS, inventory) with the ability to contextualize SaaS solutions to meet operational needs
- Highly analytical and solutions-oriented, able to assess requirements, troubleshoot issues, and make timely, data-informed decisions that support customer success
More about this role
Restaurant365 is transforming how restaurants run their businesses. Today, we help more than 50,000 restaurant locations manage their finances, operations, and people. As AI changes what's possible, we're reimagining how restaurant back offices operate—automating routine work, helping teams make better decisions, and giving restaurant leaders more time to focus on growing their businesses.
We're transforming how we work, too. AI is changing how we build products, solve problems, and deliver results for our customers. We're embracing new ways of working, moving faster, and creating opportunities for our people to make a greater impact.
At Restaurant365, our culture is built on ownership, collaboration, and continuous improvement. We believe in challenging ourselves, learning every day, and working together to achieve great results. We're looking for people who are curious, take initiative, and want to grow while helping shape the future of an industry.
The Implementation Specialist is a key member of the Professional Services team, responsible for guiding customers through the onboarding process—from initial setup through successful adoption and go-live. This role focuses on...
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