Revivn is a fully integrated hardware lifecycle solution, promoting global responsibility while providing IT with enterprise-class service and security. Backed by 500 Global.
About the role
We're building a new Customer Experience team and looking for a full-time Customer Experience Coordinator to own customer support for our business customers. In this role, you'll be the front door for every customer support request: device releases, reports, serial numbers, labels and boxes, app questions, billing, and paperwork. Today those requests land with individual account managers and sales reps. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 2+ years of customer support, customer success, or support operations experience, ideally supporting business customers
- Strong written and verbal communication skills, with the ability to handle a frustrated customer professionally and write a clear, complete reply
- Excellent organization and the ability to manage many open requests at once in a fast-paced environment
- Experience working across teams to solve a problem you don't fully control
- Comfortable learning new systems quickly, including a ticketing tool, our customer app, and internal dashboards
- Strong attention to detail with a problem-solving mindset
More about this role
Revivn is a profitable and rapidly growing company that helps enterprises manage their technology through our end of life software platform. We take electronic recycling one step further by repurposing hardware that still has remaining life and providing it to people who lack dedicated computer access and make it more affordable for people who may not be able to purchase new technology. Working with companies like Instacart, Adobe, Block, Etsy, Justworks, and Teach for America, we are changing the way companies view used technology with a new model that focuses on repurposing instead of recycling.
We're building a new Customer Experience team and looking for a full-time Customer Experience Coordinator to own customer support for our business customers. In this role, you'll be the front door for every customer support request: device releases, reports, serial numbers, labels and boxes, app questions, billing, and paperwork. Today those requests land with individual account managers and sales reps. You will take them on, work them across our internal teams, and stay with each one until the customer confirms it is solved.
You'll work closely with our account managers and sales team,...
Browse similar: Startup jobs