Revivn is a fully integrated hardware lifecycle solution, promoting global responsibility while providing IT with enterprise-class service and security. Backed by 500 Global.
About the role
We're looking for a Service Delivery Representative to join our new Customer Experience team. This role keeps our day-to-day pickups moving and owns our onsite services from first customer call to final confirmation. Onsite services include serialization, shredding, server and data-center decommissions, white glove moves, and any job that needs a team on site. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 2+ years of experience in logistics, dispatch, field operations, or project coordination
- Experience running projects with outside vendors or field teams, where the plan changes and you still deliver
- Comfortable talking with customers directly, including IT, facilities, and security teams at business customers
- Strong attention to detail. You confirm the details before the truck rolls, not after
- Comfortable working with spreadsheets, logistics or TMS software, and multiple systems at once
- Strong written and verbal communication, with the ability to give a clear status update in a few lines
More about this role
Revivn is a profitable and rapidly growing company that helps enterprises manage their technology through our end of life software platform. We take electronic recycling one step further by repurposing hardware that still has remaining life and providing it to people who lack dedicated computer access and make it more affordable for people who may not be able to purchase new technology. Working with companies like Instacart, Adobe, Block, Etsy, Justworks, and Teach for America, we are changing the way companies view used technology with a new model that focuses on repurposing instead of recycling.
We're looking for a Service Delivery Representative to join our new Customer Experience team. This role keeps our day-to-day pickups moving and owns our onsite services from first customer call to final confirmation. Onsite services include serialization, shredding, server and data-center decommissions, white glove moves, and any job that needs a team on site.
Part of the job is coordinating and scheduling projects with our largest enterprise customers to elevate their experience with Revivn. This includes assigning the best partners and handling exceptions. The other part is...
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