We're revolutionizing cardiac data by providing building blocks for comprehensive remote care. Explore solutions for CIED (implantable) and RPM (physiological) monitoring. Backed by TenOneTen Ventures.
About the role
As RhythmScience continues to develop solutions empowering clinicians and doctors to improve patient care, clinics and health systems need one accountable point of contact from go-live through ongoing use. This role takes each account from the implementation handoff and stays with the customer afterward to drive enrollment, adoption, and satisfaction. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3+ years in customer success, client implementation, or technical account support, preferably in cardiovascular or health technology
- Experience managing several customer accounts at once against firm timelines
- Comfort working with client IT teams on integrations, and translating clinical and technical issues into clear input for Engineering and IT
- Experience tracking implementation outcomes and running feedback mechanisms, such as surveys and status reports
- Strong written communication and documentation skills
More about this role
We believe that healthcare should be proactive, not reactive. Research shows that continuous remote monitoring can reduce hospital visits and improve patient survival rates by over 50%. Our solutions ensure that cardiac patients receive timely care, minimizing risks and enhancing quality of life.
As RhythmScience continues to develop solutions empowering clinicians and doctors to improve patient care, clinics and health systems need one accountable point of contact from go-live through ongoing use. This role takes each account from the implementation handoff and stays with the customer afterward to drive enrollment, adoption, and satisfaction.
The role also helps move the team from firefighting to proactive customer success by building repeatable onboarding processes and organizing what we know about each customer.
Implementation
- Setup documentation: Complete all customer setup forms and implementation documentation for every new account, accurately and on time.
- Enrollment growth: Drive new member enrollment in newly implemented accounts through launch readiness, clinic training, and early adoption support.
Ongoing customer success
- Day-to-day relationship: Serve as the...
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