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About the role
We are seeking a dynamic and experienced Account Manager to join our Pharmacy Benefit Management (PBM) team. The successful candidate will be responsible for managing key client relationships, take an operational approach to account management, ensuring the delivery of high-quality pharmacy benefits, and driving client satisfaction. This role requires a deep understanding of PBM services, strong communication skills, and the ability to manage complex accounts. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Education level: Bachelor’s Degree Required. Preferred: Master’s Degree
- Work experience: 5-8 years in pharmacy operations
More about this role
We are seeking a dynamic and experienced Account Manager to join our Pharmacy Benefit Management (PBM) team. The successful candidate will be responsible for managing key client relationships, take an operational approach to account management, ensuring the delivery of high-quality pharmacy benefits, and driving client satisfaction. This role requires a deep understanding of PBM services, strong communication skills, and the ability to manage complex accounts.
- Own day-to-day operational management for an assigned book of PBM clients — including managing client touchbases, tracking inquiries, maintaining issue logs, resolving escalations, and ensuring overall client satisfaction against contractual commitments.
- Serve as the primary operational point of contact for all client inquiries, both directly from clients and from internal team members acting on behalf of clients.
- Co-lead and facilitate client meetings — including quarterly and annual business reviews — in close coordination with Account Leads.
- Partner with the Implementation team during new client onboarding to ensure a seamless handoff from implementation to ongoing client management post-launch.
- Gather and...
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