Power the voice of your business with RingCentral Agentic Voice AI, including AI Receptionist (AIR), AI Virtual Assistant (AVA), & AI Conversation Expert (ACE). Backed by Sequoia.
About the role
It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2.6 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.
What they're looking for
- Required
- A strong engineer first. You write and ship production code (Python and/or TypeScript), build and debug API integrations independently, and have owned systems running in production. This is a hands-on-keyboard role
- 4+ years in customer-facing technical work where you personally built what was deployed: forward-deployed engineering, solutions architecture with real implementation ownership, or technical consulting
- Working depth with LLMs in production: RAG, agent orchestration, evaluation. You've debugged why an agent fails, not just demoed one that works
- Communicates across the range: design reviews with engineers, business cases with executives, and difficult conversations with customers when a deployment needs to change course
- Thrives with incomplete information, competing priorities, and no one telling you what to do next
More about this role
Remote (US) | 20–30% travel | Full-time
Say hello to opportunities.
It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2.6 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.
AIR Pro is RingCentral’s agentic AI platform for enterprise voice and digital customer interactions. The platform enables organizations to automate customer experience conversations with measurable business outcomes. We have thousands of customers already running RingCentral AI products today. That install base is your deployment surface: real production traffic, real contact centers, real revenue on the line from day one.
This is where you and your skills come in. RingCentral is standing up a Forward-Deployed Engineering function. There is no playbook. You will help write it.
This is a builder role. You will spend most of...
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