Power the voice of your business with RingCentral Agentic Voice AI, including AI Receptionist (AIR), AI Virtual Assistant (AVA), & AI Conversation Expert (ACE). Backed by Sequoia.
About the role
The Professional Services Contact Center Engineer at RingCentral will drive the implementation of RingCX and RingCentral Contact Center (RCCC) functionality within new Contact Center designs, builds, and training. You will provide quality service to customers by ensuring the full benefits of the proposed solutions — including RingCentral's AI capabilities — are being delivered to them.
What they're looking for
- Education & Experience: BA/BS in a technical discipline or equivalent experience. Minimum of 2 years of experience in a Professional Services Implementation role, Contact Center industry experience is required
- Technical Expertise: Working knowledge of JavaScript, HTML,familiarity with logic based coding, networking, RESTful APIs, WFM, PBX, Dialer, ACD, CTI, VoIP, and IVR/VRU systems
- AI Familiarity: Basic familiarity with AI-enabled contact center capabilities (e.g., conversational IVR, AI-assisted QA, RingSense AI) and willingness to build AI fluency as RingCentral's AI feature set expands
- Problem-Solving Skills: Strong analytical skills, with the ability to identify, analyze, interpret, and resolve both practical and complex problems
- Communication: Excellent verbal and written communication skills, with the ability to develop and maintain productive client relationships
- Work Environment: Ability to operate with minimal guidance in a fast-paced, dynamic environment, comfortable supporting customers across multiple geographies. Some occasional travel may be required (e.g., customer on-site visits)
More about this role
Say hello to opportunities.
It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.
RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.
The Engineering department within RingCentral's Professional Services Delivery team is responsible for executing the technical implementation, configuration, and deep integration of RingCentral's solutions for customers across all segments.
This team acts as the technical engine of the delivery process. They bridge the gap between the initial sale and the final launch, turning high-level business requirements into fully functional,...
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