Power the voice of your business with RingCentral Agentic Voice AI, including AI Receptionist (AIR), AI Virtual Assistant (AVA), & AI Conversation Expert (ACE). Backed by Sequoia.
About the role
If you’re looking to be part of what’s next in communication, you’re in the right place. ● Lead quarterly EBRs presenting a structured business value narrative: ROI realized, product utilization benchmarks, platform health, open risk items, and a forward-looking joint success plan.
What they're looking for
- ● 5–8 years in a customer-facing post-sales role (CSM, TAM, Solutions Consultant, or Technical Account Executive) within a SaaS, UCaaS, or CCaaS environment
- ● Demonstrated track record managing complex Enterprise B2B accounts with high ARR, multi-stakeholder structures, and technically sophisticated environments
- ● Proven executive relationship management experience working directly with VP and C-suite stakeholders
- ● Experience independently preparing and delivering executive-level business reviews or QBRs
- ● Ability to operate with strong technical credibility alongside customer IT teams
- ● Excellent written and verbal communication skills tailored for executive briefings
More about this role
Say hello to opportunities.
If you’re looking to be part of what’s next in communication, you’re in the right place.
At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere.
With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications.
The Technical Success Manager (TSM) is RingCentral's unified post-sales relationship owner — the deliberate merger of the Customer Success Manager (CSM) and Technical Account Manager (TAM) functions into a single, high-accountability role. The TSM is a dedicated customer advocate who entirely owns the post-sales customer relationship and is fully accountable for all success and operational outcomes. Large, complex, high-ARR accounts require one authoritative voice who understands their business at the executive level and their platform at the architecture level.
The TSM is funded through a customer-paid service agreement, meaning...
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