About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. Backed by Kleiner Perkins, Lightspeed and Sequoia.
About the role
Benefits is one of Rippling's largest and most important product categories. The Benefits Operations team is critical to getting companies enrolled in the right benefits, and manages tens of thousands of enrollments every year. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 2-4 years of experience in a customer-facing operational role, such as implementation, support, or operations with US-based insurance and benefits experience required
- Strong communication skills (written and verbal)
- Strong project management and organizational skills: good attention to detail with excellent work product, time management, and execution
- Strong problem solving, research and conflict resolution skills
- Strong desire to learn about subject matter and new processes surrounding the work
- Prior experience at a Saas/start-up company preferred
More about this role
Benefits is one of Rippling's largest and most important product categories. The Benefits Operations team is critical to getting companies enrolled in the right benefits, and manages tens of thousands of enrollments every year.
Rippling is looking for a Support Analyst to resolve process and system issues as they arise, and to help root cause and contribute to fixes needed to prevent issues impacting benefits and coverage. This role will require significant engagement across customers, vendors, carriers, and a number of internal departments, and will have a major impact on the success of Rippling's Benefits platform.
- Act as the primary point of contact for our clients, insurance carriers, and internal partners while owning the end-to-end resolution of issues related to benefits and enrollments
- Root cause complex issues, collaborate with R&D and other internal stakeholders to define and implement enhancements through process and automation, in order to improve the customer experience
- Communicate with stakeholders throughout the duration of assigned projects
- Manage complex escalations and issues
- 2-4 years of experience in a customer-facing operational role, such as...
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