About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. Backed by Kleiner Perkins, Lightspeed and Sequoia.
About the role
Rippling is seeking a vibrant Enterprise Customer Success Manager (internally titled: Technical Account Manager) to join our rapidly scaling team. As a core part of our Customer Success organization, you'll serve as an emerging strategic technical advisor for our largest and most complex customers. This transitional role requires exceptional technical troubleshooting and cross-functional coordination to drive rapid resolution for critical customer milestones and issues. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Demonstrated ability to manage a portfolio of enterprise accounts and adapt to changing responsibilities
- Proven subject matter expertise in one or more of the following: B2B SaaS, HR, Payroll, Benefits Administration, or IT
- Exceptional problem-solving and technical troubleshooting skills
- Stellar written and verbal communication skills with a track record of building strong customer relationships
- Hands-on experience resolving complex customer escalations
- Passion for training both customers and internal teams
More about this role
Rippling is seeking a vibrant Enterprise Customer Success Manager (internally titled: Technical Account Manager) to join our rapidly scaling team. As a core part of our Customer Success organization, you'll serve as an emerging strategic technical advisor for our largest and most complex customers. This transitional role requires exceptional technical troubleshooting and cross-functional coordination to drive rapid resolution for critical customer milestones and issues. More than a relationship manager, you will be a single point of contact for solving complex challenges, acting as a critical liaison between customers and our internal product and engineering teams. This role is for a self-starter who thrives on solving intricate problems and is committed to delivering an impeccable customer experience.
Please note : We are not currently able to consider or hire any candidates located in the greater San Francisco Bay Area or New York City Metropolitan Area.
- Act as a trusted technical and strategic advisor by becoming a subject matter expert across Rippling’s entire platform, including complex and regulated fields like payroll, benefits administration, and HR.
- Provide proactive...
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