About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. Backed by Kleiner Perkins, Lightspeed and Sequoia.
About the role
Rippling is looking for a Partner Success Manager to support our Broker Partners. As a PSM you will help our partners leverage Rippling to its fullest potential for their clients as well as internally within their own firm. You will partner closely with product and engineering teams to develop our product functionality based on the experience and feedback from our partners. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3+ years of work experience at a SaaS company, preferably in the HCM category, in a customer or partner-facing role
- Strong benefits background
- Stellar written and verbal communication skills
- Track record of building strong customer or partner relationships
- Flexibility with changing job duties and responsibilities
- Excellent at time management, prioritizing tasks and adapting on a day-to-day basis
More about this role
Rippling is looking for a Partner Success Manager to support our Broker Partners. As a PSM you will help our partners leverage Rippling to its fullest potential for their clients as well as internally within their own firm. You will partner closely with product and engineering teams to develop our product functionality based on the experience and feedback from our partners. You will own key partner relationships in tandem with Channel AEs, and be responsible for turning partners into long-term champions, creating new processes, all while providing an impeccable customer experience along the way. As a part of the Technical Account Management org your impact should lead to the mutual success of our partners and growth of our partner program overall.
Please note: this opening has a forecasted start date of mid-to-late November.
- Develop long-lasting relationships - Manage a book of business, and own relationships with your key stakeholders - Build Rippling advocates!
- Become a virtual member of your partners’ teams - showing them how to improve workflows through the use of Rippling’s features including Benefits, Payroll, Reporting/Analytics, etc
- Increase adoption - Drive partner...
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