About Rippling Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform. Backed by Kleiner Perkins, Lightspeed and Sequoia.
About the role
Rippling is looking for a customer-obsessed CSM ( internally titled: Technical Account Manager - TAM ) to join our Key Accounts TAM team. As a Key Accounts Technical Account Manager at Rippling, you will be a trusted advisor for our most valuable clients, managing strategic relationships and delivering an exceptional customer experience. You’ll work with a small portfolio of 3-4 enterprise accounts to drive satisfaction, retention, and growth, aligning Rippling’s solutions with the client’s strategic goals. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Experience: Minimum of 6 years in client management or technical account management, ideally within a high-growth SaaS company
- Skills: Exceptional client engagement and relationship-building skills, technical acumen, and ability to collaborate cross-functionally
- Mindset: Strategic thinker, proactive problem-solver, and client advocate who can navigate complex needs
- Advocacy: Clear understanding of customer needs, process, impact and be able to present asks at an executive level
- Willingness to travel: At least once a quarter to customer HQ or Rippling HQ
More about this role
About the role
Rippling is looking for a customer-obsessed CSM ( internally titled: Technical Account Manager - TAM ) to join our Key Accounts TAM team. As a Key Accounts Technical Account Manager at Rippling, you will be a trusted advisor for our most valuable clients, managing strategic relationships and delivering an exceptional customer experience. You’ll work with a small portfolio of 3-4 enterprise accounts to drive satisfaction, retention, and growth, aligning Rippling’s solutions with the client’s strategic goals. The Key Accounts TAM will collaborate closely with the Named Accounts team, Product, Engineering, and Support to address client needs, tackle challenges, and maximize product adoption and impact.
You will own the key admin relationships, and be responsible for turning customers into long-term champions, developing account strategy, and enabling Rippling’s key accounts, all while providing an impeccable customer experience along the way. If you are a self-starter, find yourself constantly taking on new challenges, working diligently until you find solutions, and pride yourself in providing an excellent customer experience, you're in the right place!
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