About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. Backed by Kleiner Perkins, Lightspeed and Sequoia.
About the role
Implementation is an essential differentiator for Rippling. The ideal candidate for this role is a seasoned senior leader with extensive experience building and executing strategic initiatives aligned with key business goals. You will manage, mentor, empower, and grow your leadership team to meet and exceed key performance metrics, including customer experience, value, adoption, and team productivity. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Hire, mentor, and grow high-performing teams that consistently meet and exceed quarterly goals and targets
- Build, maintain, and execute quarterly plans aligned with business objectives
- Develop, monitor, and manage key performance metrics
- Leverage a data-driven approach to building and optimizing processes that drive efficiency and an improved customer experience
- Collaborate with senior leaders across Rippling to achieve organizational and company goals
- You have 15+ years of professional experience leading an Implementation or Customer Experience team within a fast-paced environment, startup, or SaaS organization
More about this role
About the role
Implementation is an essential differentiator for Rippling. The ideal candidate for this role is a seasoned senior leader with extensive experience building and executing strategic initiatives aligned with key business goals. You will manage, mentor, empower, and grow your leadership team to meet and exceed key performance metrics, including customer experience, value, adoption, and team productivity.
You will report to our Vice President of Implementation and work closely with our Sales, CX, and Product senior leadership teams.
What you will do
- Hire, mentor, and grow high-performing teams that consistently meet and exceed quarterly goals and targets
- Build, maintain, and execute quarterly plans aligned with business objectives
- Develop, monitor, and manage key performance metrics
- Leverage a data-driven approach to building and optimizing processes that drive efficiency and an improved customer experience
- Collaborate with senior leaders across Rippling to achieve organizational and company goals
What you will need
- You have 15+ years of professional experience leading an Implementation or Customer Experience team within a fast-paced environment, startup, or...
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