About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. Backed by Kleiner Perkins, Lightspeed and Sequoia.
About the role
We are looking for a pragmatic, growth-minded Account Management leader to run our Mid-Market PEO and HRS team. You will be a second-line leader. You will coach and develop Managers of Account Management and own the results of their teams. Retention and expansion are the core motions, and you own both. Forecast renewals six+ months out, so your teams catch churn risk early and treat each renewal as a selling event. Found on 1752vc Careers, the job board for startup and VC roles.
More about this role
About the role
We are looking for a pragmatic, growth-minded Account Management leader to run our Mid-Market PEO and HRS team. You will be a second-line leader. You will coach and develop Managers of Account Management and own the results of their teams. Retention and expansion are the core motions, and you own both.
What you will do
Build account management teams that consistently meet and exceed their retention and expansion goals.
Lead, coach, and develop front-line managers. That includes hiring, training, and setting the pace.
Develop a strong perspective on the Mid-Market PEO and HR Services segments and build a roadmap to drive continued and increased success across net retention activities.
Own the roll-up number for the segment and set clear, specific goals to accelerate revenue.
Run the operating rhythm: forecast, pipeline and renewal reviews and 1:1s.
Forecast renewals six+ months out, so your teams catch churn risk early and treat each renewal as a selling event.
Manage key customer lifecycle moments and track the outcomes.
Step in on high-risk renewals and executive-level escalations.
Set the key performance metrics, track them, and find ways to raise...
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