About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. Backed by Kleiner Perkins, Lightspeed and Sequoia.
About the role
We are looking for a pragmatic, high-velocity Account Management leader to run our SMB Core Accounts team. You will be a second-line leader managing a team of three front-line Managers of Account Management, owning the aggregate retention and expansion targets across their books. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 1+ year managing managers (as a Senior Manager, Director, or equivalent) with 4+ years of overall people management experience
- 7+ years in Account Management, Customer Success, or Sales, including 4+ years directly owning a revenue/quota target
- Demonstrated track record of hitting retention and expansion goals through first-line managers within an SMB, high-volume, or high-velocity SaaS environment
- Proven operational rigor: proficient at using data (Salesforce, dashboards, Gong) to inspect pipeline health, spot segment trends, and coach leaders
- Strong executive presence with sound judgment on cross-functional escalation and deal structuring
- A bias for action and continuous improvement—identifying broken workflows and proactively fixing them
More about this role
We are looking for a pragmatic, high-velocity Account Management leader to run our SMB Core Accounts team. You will be a second-line leader managing a team of three front-line Managers of Account Management, owning the aggregate retention and expansion targets across their books.
In this role, your organization is responsible for our core platform accounts within the SMB segment (typically representing 30-70k in current spend). Because our SMB Account Managers carry larger books of business (~130 accounts), you must excel at balancing high-volume operational efficiency with strategic, revenue-generating motions across retention and cross-sell/upsell.
- Build and scale an Account Management organization that consistently exceeds gross retention, net retention, and expansion targets across the SMB Core segment.
- Directly lead, coach, and develop 3 front-line managers—setting operational cadence, driving performance management, and building bench strength.
- Design and execute high-velocity, scalable engagement playbooks tailored to Account Managers managing ~130 accounts each.
- Own the segment-level forecast, pipeline, renewal reviews, and executive roll-ups.
- Forecast renewals...
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