About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. Backed by Kleiner Perkins, Lightspeed and Sequoia.
About the role
Support Operations manage a global support organization of more than 1,000 employees with a lean team of 10. Our goal isn't just to support the business, but to automate the friction out of it. We are looking for an AI-Native Program Manager to force-multiply our global Support organization through better knowledge management. You will own the internal and external Knowledge roadmap, executing on three core pillars: Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Expert-level knowledge infrastructure experience (Confluence, JIRA, Salesforce Knowledge)
- Deep familiarity with prompt engineering and the LLM landscape (OpenAI, Anthropic, Gemini)
- Expertise in SQL/Snowflake to wrangle data and generate insights
- (Preferable) Expert in text automation and parsing skills (e.g., Zapier, regex, AI content pipelines)
More about this role
About The Role
After becoming one of the fastest growing startups in the United States ($0 → $17B), Rippling is ready to up-level our operations to scale to $5B in ARR over the next couple years. We need someone who can take us from 1 to 10—and beyond, on a global scale.
Support Operations manage a global support organization of more than 1,000 employees with a lean team of 10. Our goal isn't just to support the business, but to automate the friction out of it. We are looking for an AI-Native Program Manager to force-multiply our global Support organization through better knowledge management. You will own the internal and external Knowledge roadmap, executing on three core pillars:
- External Knowledge Scaling & Deflection: Drive the expansion and continuous improvement of our external-facing help center, elevating both the quantity and quality of public articles to maximize customer self-service and boost ticket deflection rates.
- Internal Knowledge & Agent Efficacy: Overhaul the structure, clarity, and depth of our internal Confluence space to power high-performance agent-assist tools, ensuring customer support teams have immediate access to accurate, actionable insights.
-...
Browse similar: Startup jobs · San Francisco Bay Area