Ro is a telehealth company connecting patients with US-licensed professionals entirely online. Get treatment now for weight loss, sexual health, hair loss, fertility, & more. Backed by General Catalyst.
About the role
Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Respond to and manage People Service Desk tickets and Slack questions from employees and managers on onboarding, policies, benefits, PTO, employment verification, and HR systems, using SOPs and the knowledge base
- Interpret and apply People policies (PTO, leave, benefits, pay practices) to answer employee and manager questions accurately and consistently, working closely with People Partners and Payroll
- Notice recurring questions and trends, and recommend practical fixes such as workflow improvements, new knowledge articles, or submission form changes to improve efficiency and reduce repeat requests
- Process employee lifecycle changes in UKG including new hires, manager and location changes, terminations, and other employee record updates, following established procedures
- Run data audits, support employment verification requests, and and help ensure employee records are accurate, complete, and handled confidentially
- Maintain and update People Service Desk resources, SOPs, knowledge base articles, checklists, and templates to support consistent and efficient service delivery
More about this role
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts.
Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide.
We are looking for an Associate, People Operations to join our team. This role sits at the center of People service delivery: you'll help manage the day-to-day operations of our People Service Desk, serve as a first point of contact for Ro'ers, and ensure employee requests are handled accurately,...
Browse similar: Startup jobs · Remote jobs · New York