Startups

Customer Experience Team Lead

Robinhood · Westlake, TX · On-site

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About Robinhood

Trade stocks on Robinhood with commission-free investing & advanced trading tools. Access fractional shares, real-time market data, and more. Terms and fees may apply. Backed by Index, Kleiner Perkins and NEA.

About the role

Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.

What they're looking for

  • Active FINRA Series 7 and Series 63 , Series 9/10 or 24 preferred (or ability to obtain 9/10 within 120 days)
  • Strong coaching and leadership skills with a passion for developing frontline talent
  • Excellent written and verbal communication skills
  • Proven ability to operate in a fast-paced, high-volume environment while managing competing priorities
  • Strong analytical and problem-solving skills with attention to detail
  • Flexibility in scheduling to support business needs
More about this role

Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. Robinhood’s Customer Experience team plays a critical role in Democratizing Finance for All. Our customer experience team supports customers across a wide range of account needs, delivering timely, accurate, and empathetic support across multiple channels.

As a Customer Experience Team Lead, you will help lead a team of customer support representatives responsible for delivering high-quality service and resolving customer issues efficiently. You will...

Read the full posting on Robinhood's site ↗

Customer Care

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