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Overnight Customer Experience Representative, Brokerage Services

Robinhood · Chicago, IL; Denver, CO; Westlake, TX · On-site

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About Robinhood

Trade stocks on Robinhood with commission-free investing & advanced trading tools. Access fractional shares, real-time market data, and more. Terms and fees may apply. Backed by Index, Kleiner Perkins and NEA.

About the role

Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.

What they're looking for

  • Active FINRA Series 7 and 63 Licenses with an ability to quickly put your brokerage knowledge into action
  • Excellent customer service, written and verbal communication skills with a passion to support customers
  • Effectiveness and willingness to adapt to CX experience delivery through phone and written channels
  • Ability to quickly defuse customer anxiety through exceptional customer service skills
  • Self-starter and ambitious learner who is comfortable with ambiguity and fast paced environment
  • Able to exercise independent thought and judgment, adapt to new tasks, and the ability to prioritize tasks in a multi-task environment
More about this role

Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

As a member of this team, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued.

You will be empowered to help our customers with a range of needs from simplistic to complex by phone, email and chat. This work will range in various topics including equities trading, margin, and options trading-related issues. Your job is not only to help our customers, but to help us learn as...

Read the full posting on Robinhood's site ↗

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