Startups

Overnight Customer Experience Representative, Concierge

Robinhood · Denver, CO; Westlake, TX · On-site

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About Robinhood

Trade stocks on Robinhood with commission-free investing & advanced trading tools. Access fractional shares, real-time market data, and more. Terms and fees may apply. Backed by Index, Kleiner Perkins and NEA.

About the role

Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.

What they're looking for

  • 3+ years of experience at a brokerage or within a licensed financial services environment
  • FINRA Series 7 and 63 required
  • FINRA Series 3 and Series 66 licenses are preferred and must be obtained within a certain amount of days of employment if not already held
  • Solid proficiency in multi-leg options strategies, margin trading, cryptocurrencies, and futures
  • Excellent verbal and written communication skills—able to translate complex topics clearly and effectively
  • Passionate about customer advocacy, financial literacy, and building long-term relationships
More about this role

Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards!

Robinhood's Customer Experience team is committed to providing an outstanding customer experience. In your role as a Concierge Desk Representative, you will be empowered to help our most active customers with some of their most complex issues and seek to develop long lasting relationships. In particular, your work will strive to resolve all issues experienced by our most engaged customers. Your job is not only to help our customers with the issues they...

Read the full posting on Robinhood's site ↗

Customer Care

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