Roku provides the simplest way to stream entertainment to your TV. On your terms. With thousands of available channels to choose from. Backed by Menlo.
About the role
As a Manager, Client Operations, you will lead a team of 8–10 Client Associates and own the operational performance of the campaign lifecycle from pre-sale through upsell and renewals. This is a build role as much as a leadership role: the workflows, quality standards, SLAs, and escalation paths this function runs on are being defined now, and you will help define them.
What they're looking for
- 7+ years in client services, account management, campaign operations, sales planning, client operations or customer success, including hands-on ownership of the campaign lifecycle
- People management or formal mentorship and coaching experience, with a proven track record of developing early-career talent
- Deep, current knowledge of the digital, streaming, and programmatic landscape, including DSPs, SSPs, DMPs, and programmatic guaranteed and private marketplace deal mechanics
- Command of the full pre- and post-sale process: media planning, IO and contract flow, trafficking and tagging, launch management, billing, and reporting
- A build-it mindset — comfort with adaptability, a bias toward standardizing and documenting, and the judgment to know when a process is worth formalizing
- Strong project management skills and a proven ability to lead cross-functional initiatives to completion
More about this role
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
Client Operations is a newly formed function within Ad Revenue Solutions. It brings the operational spine of the campaign lifecycle — owning pre-sale planning support, IO close and billing, programmatic deal setup, campaign trafficking, launch management, and cross-functional communications — under a single team of Client Associates working across Direct IO, Sponsorship, Programmatic Guaranteed (PG), and Private Marketplace (PMP) campaigns. We are hiring a...
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