Roku provides the simplest way to stream entertainment to your TV. On your terms. With thousands of available channels to choose from. Backed by Menlo.
About the role
Roku is committed to providing industry-leading customer support through intelligent, streamlined agent tools and world-class service experiences. We’re seeking a hands-on Salesforce Administrator to join our support technology team, build out our Service Cloud capabilities, and partner with engineering to deliver a best-in-class agent platform. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 2–5 years of hands-on experience as a Salesforce Administrator in a customer support, service, or contact-center context
- Experience supporting agent workflows and service operations in Salesforce Service Cloud
- You are a Salesforce Certified Administrator
- Strongly preferred: Salesforce Certified Advanced Administrator (Admin II)
- Strongly preferred: Hands-on experience configuring Agentforce agents or Prompt Builder templates (topics, actions, instructions, testing)
- Strongly preferred: Understanding of how external tools and agents connect to Salesforce (APIs, MCP, OAuth) and the security model around them
More about this role
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
Our Customer Support Technology Product and Program management team enables a global support organization and self-service ecosystem that supports our human advisors and millions of customers. We own the technology systems that power our support operations team, including our CRM (Salesforce Service Cloud), telephony/CTI integrations, knowledge workflows, dashboards/analytics, and continuous improvement of agent productivity and customer satisfaction. You’ll...
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