Backed by Greylock, Khosla and Lightspeed.
About the role
The Customer Resilience Manager (CRM) is a key role within the Customer Success organization. The successful candidate will drive all aspects of the post-sales journey for a select group of Enterprise Accounts at Rubrik. The CRM works as the driver, customer advocate, and primary point of contact between Rubrik and its select clients, managing their life cycle with Rubrik, maximizing ROI, and coordinating to achieve their business goals and objectives.
What they're looking for
- Bachelor's degree in a computer-related discipline preferred
- 8+ years of experience in a customer success and/or technical account management role in a technology-based company
- Competent, knowledgeable, and confident — able to coordinate and lead required resources to address customer requirements
- Passionate about customers — strong customer orientation, proactive and positive by nature
- Cross-functional and collaborative — able to assemble and lead team initiatives and resources
- Excellent presentation, written, and verbal communication skills
More about this role
The Customer Resilience Manager (CRM) is a key role within the Customer Success organization. The successful candidate will drive all aspects of the post-sales journey for a select group of Enterprise Accounts at Rubrik. The CRM works as the driver, customer advocate, and primary point of contact between Rubrik and its select clients, managing their life cycle with Rubrik, maximizing ROI, and coordinating to achieve their business goals and objectives. The CRM functions as an extension of the Sales Account Team and partners with the customer to achieve faster adoption, time to value, and overall engagement and satisfaction. CRMs drive product enhancements and manage escalations while leveraging cross-functional relationships to maintain and enhance customer confidence in Rubrik as the leader in cloud data management.
The position's objective is to deliver an industry-leading customer experience for Rubrik customers, both proactively and reactively. To succeed as a CRM at Rubrik, you must have excellent leadership, interpersonal, and communication skills. These skills are essential when mediating and driving to develop and achieve the customer's tactical and strategic business...
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