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Senior Director, IT Product Management — GTM & Customer Experience

Rubrik · Palo Alto, CA · On-site

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About Rubrik

Backed by Greylock, Khosla and Lightspeed.

About the role

We are seeking a visionary, product leader to own the AI-driven transformation of the platforms powering Rubrik's Go-To-Market (GTM) and Customer Experience (CX) capabilities. This is a hands-on leadership role — architect and player-coach, accountable for the end-to-end product vision, agentic system design, and delivery of intelligent experiences across the revenue lifecycle, from prospect to quote to cash to renewal and support.

What they're looking for

  • 15+ years of progressive leadership in enterprise technology / product management, including 5+ years leading teams at a high-growth, large-scale tech or SaaS company
  • GTM fluency: experience with hardware / software / SaaS go-to-market models and the technical complexities of NPI in such environments
  • Operating Model Alignment: Exceptional ability to partner with CRO, RevOps, Finance, and CS executives to align operating models, drive organizational change management, and eliminate legacy operational debt
  • Applied AI depth: demonstrated success leading the design and delivery of production-grade AI/ML products, including generative-AI applications, agentic architectures, and large-scale automation
  • Strong GTM System knowledge with hands-on experience across CRM (Salesforce), PRM, advanced CPQ, billing, and complex revenue architectures, CX / customer-support platforms a strong plus
  • Proven track record transforming seller / partner / customer experiences through agentic AI, intelligent automation, and data-driven platforms, with measurable impact on revenue operations
More about this role

We are seeking a visionary, product leader to own the AI-driven transformation of the platforms powering Rubrik's Go-To-Market (GTM) and Customer Experience (CX) capabilities. This is a hands-on leadership role — architect and player-coach, accountable for the end-to-end product vision, agentic system design, and delivery of intelligent experiences across the revenue lifecycle, from prospect to quote to cash to renewal and support. You will lead a team of product managers and partner deeply with engineering to move beyond traditional SaaS UIs toward multi-agent orchestration.

North Star: Redesign how Rubrik sells, partners, launches products, and serves customers as an AI-native, agentic system — not incrementally better SaaS screens, but autonomous workflows that own outcomes. You are the product leader who turns that ambition into a shipped, governed, measurable reality — and who raises the craft of AI product management across the GTM and CX estate.

  • Own the multi-year product vision and roadmap for embedding advanced AI across the entire GTM and CX stack; translate corporate strategy into a rigorously prioritized portfolio of AI initiatives, each grounded in measurable...

Read the full posting on Rubrik's site ↗

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