About Rx Redefined Healthcare shouldn't be complicated, especially for patients living with chronic conditions. Rx Redefined was founded in 2018 with a mission to positively impact the lives of others by constantly challenging the status quo in healthcare. Backed by Silverton Partners.
About the role
The Order Intake Specialist II serves as an advanced operator within the Order Intake team, supporting patients, providers, and internal teams by ensuring accurate, compliant, and timely processing of DME prescriptions. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Experience: Prior background in pharmacy technician work, medical assisting, surgery scheduling, or healthcare operations preferred. Experience in urology or DME operations is a major plus
- Communication: Exceptional verbal and written communication skills with the ability to convey warmth, clarity, and empathy
- Technical aptitude: Confident navigating EMRs, task management platforms (e.g., Asana), and multi-system digital workflows
- Problem solver: Strong critical thinking, de-escalation, and conflict-resolution abilities
- Autonomy & ownership: Self-starter capable of managing priorities independently while driving results and meeting productivity targets
- Adaptability & collaboration: Highly adaptable to fast-evolving healthcare technology environments, works effectively across diverse teams and personality types
More about this role
The Order Intake Specialist II serves as an advanced operator within the Order Intake team, supporting patients, providers, and internal teams by ensuring accurate, compliant, and timely processing of DME prescriptions.
This role handles more complex patient situations, escalations, and specialty workflows while owning specific provider organizations and contributing to cross-functional improvement efforts. As a senior member of the intake function, this role sets the standard for professional communication, problem-solving, and patient-first service.
- Prescription processing: Collaborate with physicians, clinical teams, and patients to validate, prepare, and process DME prescriptions.
- Patient support: Provide direct patient care through initial outreach calls, inbound support, proactive shipment tracking, insurance coverage guidance, and detailed product education.
- Escalation & de-escalation: De-escalate complex or emotionally charged patient situations using strong communication and problem-solving skills.
- Provider relations: Communicate directly with providers regarding compliance issues, medical record addendums, and missing elements within prescriptions.
- Payor &...
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