SafeRide Health is a technology and services company dedicated to closing the gap between healthcare need and access through modern, scalable non-emergency medical transportation. SafeRide transforms transportation from a cost center into a strategic lever... Backed by NEA.
About the role
At SafeRide Health, we are committed to ensuring transportation is never a barrier to care — especially for our most vulnerable populations. As a Focus Member Coordinator, you will deliver proactive, white-glove support to high-priority members through a tier-based service model. This role combines empathy, operational precision, and problem-solving to ensure every ride is seamlessly executed. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Deliver high-quality, personalized service to Focus Members, ensuring their unique needs are met with empathy and efficiency
- Proactively confirm and support upcoming rides in coordination with the Routing Team, guided by member tier designations
- Monitor the Focus Member Dashboard to track key metrics, active memberships, and expiration dates
- Identify and escalate errors, discrepancies, or potential service issues
- Maintain accurate records to ensure continuity and quality of service
- Partner with Routing, Network, and Member Services teams to resolve issues before they impact members
More about this role
We’re excited to share this opportunity with our internal team.
Job Summary
At SafeRide Health, we are committed to ensuring transportation is never a barrier to care — especially for our most vulnerable populations. As a Focus Member Coordinator, you will deliver proactive, white-glove support to high-priority members through a tier-based service model. This role combines empathy, operational precision, and problem-solving to ensure every ride is seamlessly executed. You will monitor ride dashboards, confirm details in advance, and serve as the primary point of contact for member inquiries, resolving issues with professionalism and care. By collaborating closely with routing, network, and operations teams, you will play a direct role in protecting access to care for those who need it most.
Key Responsibilities
White-Glove Member Support
- Deliver high-quality, personalized service to Focus Members, ensuring their unique needs are met with empathy and efficiency.
- Proactively confirm and support upcoming rides in coordination with the Routing Team, guided by member tier designations.
Dashboard & Data Management
- Monitor the Focus Member Dashboard to track key metrics, active...
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