SafeRide Health is a technology and services company dedicated to closing the gap between healthcare need and access through modern, scalable non-emergency medical transportation. SafeRide transforms transportation from a cost center into a strategic lever... Backed by NEA.
About the role
SafeRide Health is seeking a detail-oriented, customer-focused Travel Coordinator to join our Travel Operations team. In this role, you will manage end-to-end travel logistics for members traveling for medical care, ensuring a smooth, supportive, and dignified experience. You’ll be the primary point of contact for members, health plans, and vendors—balancing accuracy, efficiency, and empathy in every interaction. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Arrange flights, ground transportation, lodging, and meal reimbursements tailored to members’ medical needs
- Verify and document health plan travel authorizations, request and secure pre-approvals, and confirm details with medical facilities
- Provide clear, compassionate communication about travel details, reimbursement processes, and authorizations, deliver timely documentation to both members and health plans
- Build and maintain positive partnerships with lodging, transportation, and meal service providers
- Track costs, monitor reimbursements, and maintain accurate, detailed records in alignment with compliance requirements
- Meet departmental performance standards while maintaining exceptional service quality and member satisfaction
More about this role
Job Summary
SafeRide Health is seeking a detail-oriented, customer-focused Travel Coordinator to join our Travel Operations team. In this role, you will manage end-to-end travel logistics for members traveling for medical care, ensuring a smooth, supportive, and dignified experience. You’ll be the primary point of contact for members, health plans, and vendors—balancing accuracy, efficiency, and empathy in every interaction.
Key Responsibilities
Coordinate Medical Travel
- Arrange flights, ground transportation, lodging, and meal reimbursements tailored to members’ medical needs.
Authorization Management
- Verify and document health plan travel authorizations, request and secure pre-approvals, and confirm details with medical facilities.
Member Support
- Provide clear, compassionate communication about travel details, reimbursement processes, and authorizations; deliver timely documentation to both members and health plans.
Vendor Relations
- Build and maintain positive partnerships with lodging, transportation, and meal service providers.
Data & Reporting
- Track costs, monitor reimbursements, and maintain accurate, detailed records in alignment with compliance...
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