SafeRide Health is a technology and services company dedicated to closing the gap between healthcare need and access through modern, scalable non-emergency medical transportation. SafeRide transforms transportation from a cost center into a strategic lever... Backed by NEA.
About the role
SafeRide Health is seeking a detail-oriented, customer-focused Travel Coordinator to join our Travel Operations team. In this role, you will manage end-to-end travel logistics for members traveling for medical care, ensuring a smooth, supportive, and dignified experience. You’ll be the primary point of contact for members, health plans, and vendors—balancing accuracy, efficiency, and empathy in every interaction.
What they're looking for
- Arrange flights, ground transportation, lodging, and meal reimbursements tailored to members’ medical needs
- Verify and document health plan travel authorizations, request and secure pre-approvals, and confirm details with medical facilities
- Provide clear, compassionate communication about travel details, reimbursement processes, and authorizations, deliver timely documentation to both members and health plans
- Build and maintain positive partnerships with lodging, transportation, and meal service providers
- Track costs, monitor reimbursements, and maintain accurate, detailed records in alignment with compliance requirements
- Meet departmental performance standards while maintaining exceptional service quality and member satisfaction
More about this role
Job Summary
SafeRide Health is seeking a detail-oriented, customer-focused Travel Coordinator to join our Travel Operations team. In this role, you will manage end-to-end travel logistics for members traveling for medical care, ensuring a smooth, supportive, and dignified experience. You’ll be the primary point of contact for members, health plans, and vendors—balancing accuracy, efficiency, and empathy in every interaction.
Key Responsibilities
Coordinate Medical Travel
- Arrange flights, ground transportation, lodging, and meal reimbursements tailored to members’ medical needs.
Authorization Management
- Verify and document health plan travel authorizations, request and secure pre-approvals, and confirm details with medical facilities.
Member Support
- Provide clear, compassionate communication about travel details, reimbursement processes, and authorizations; deliver timely documentation to both members and health plans.
Vendor Relations
- Build and maintain positive partnerships with lodging, transportation, and meal service providers.
Data & Reporting
- Track costs, monitor reimbursements, and maintain accurate, detailed records in alignment with compliance...
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