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About the role
The Digital Customer Success Manager plays a pivotal role in SailPoint’s modern, AI-assisted customer success model. Your mission is to execute customer success motions consistently and effectively at scale, helping customers realize value from their SailPoint investment. Found on 1752vc Careers, the job board for startup and VC roles.
More about this role
The Digital Customer Success Manager plays a pivotal role in SailPoint’s modern, AI-assisted customer success model. Your mission is to execute customer success motions consistently and effectively at scale, helping customers realize value from their SailPoint investment.
Digital CSMs operate within SailPoint's pooled Digital Customer Success model, where customer engagement is driven by signals, CTAs, customer requests, and organizational priorities rather than assigned account ownership.
You’ll be responsible for researching customer situations, executing targeted engagement motions, driving outcomes, and contributing to renewal forecasting. This is not a quota-carrying role; success is measured by renewal outcomes, risk reduction, opportunities created, and customer satisfaction.
What You’ll Do
Research and execute assigned Gainsight CTAs. Drive short, high-impact "burst" engagements designed to address customer risk, low adoption, and onboarding transitions to successful resolutions.
Identify challenges and barriers to success. Connect customers with the appropriate resources, content, and internal teams to improve adoption and overall success.
Research and identify indicators...
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