Backed by 500 Global.
About the role
This roles requires direct technical support experience with Simphony or Micros Res3700 POS system. Join our mission to build the largest suite of credit card processing and merchant services. It’s one simple payment platform backed by the most diverse payment companies. From credit card processing to back-office management, North points the way to smarter, faster, and just plain better payment solutions. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Focus on clients operating in Oracle Simphony and other POS systems to support technical questions for hardware, software or networking
- Fulfill incoming new or replacement hardware orders and configure hardware
- Route tickets and calls to the appropriate persons as needed
- Perform point-of-sale data entry tasks and hardware swaps
- Perform filing of electronic documents and ensure stored information is accurate and complete
- Assist team members in tracking all inventory, including RMAs
More about this role
Job Description
POS Technical Support Specialist II
North Hospitality- Remote
**One evening shift and one weekend shift per week required**
This roles requires direct technical support experience with Simphony or Micros Res3700 POS system.
Join our mission to build the largest suite of credit card processing and merchant services. It’s one simple payment platform backed by the most diverse payment companies. From credit card processing to back-office management, North points the way to smarter, faster, and just plain better payment solutions.
Let’s go North, together.
The POS Technical Support Specialist II is responsible for merchant hardware configuration and deployment, keeping track of inventory and related entries in database. Responsible for world-class service and escalating higher level merchant/deployment issues promptly.
- Focus on clients operating in Oracle Simphony and other POS systems to support technical questions for hardware, software or networking.
- Fulfill incoming new or replacement hardware orders and configure hardware.
- Route tickets and calls to the appropriate persons as needed.
- Perform point-of-sale data entry tasks and hardware swaps.
- Perform...
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