Backed by General Catalyst and a16z.
About the role
The Commercial Customer Success team supports hundreds to thousands of customers who depend on the Samsara platform daily. This team is dedicated to equipping every customer with the necessary resources to achieve rapid value, regardless of their background or expertise. To scale this impact, we are seeking a Digital Customer Success Manager, AI & Automation to be a hands-on developer responsible for designing, testing, deploying, and maintaining agentic systems to support a digital-first post-sales strategy. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Hands-on experience building and maintaining production LLM-based agents or automations, with at least 1 year working directly with LLMs or AI agents in production
- Ability to code rapidly with Python proficiency or skilled at using AI to code, have a track record of connecting AI to external systems: CRMs, APIs, customer data, and operational tools
- Experience using product usage data to spot risk and opportunity (health signals, activation milestones, usage floors) and acting on it before it surfaces in a renewal conversation
- Comfort running experiments and drawing sound conclusions from the data in order to improve the performance
- A systems mindset for managing a high-volume book of business: you build repeatable playbooks and motions, not just manage individual relationships
- 3+ years of experience, preferably in a B2B SaaS environment
More about this role
Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.
The Commercial Customer Success team supports hundreds to thousands of customers who depend on the Samsara platform daily. This team is dedicated to equipping...
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