Backed by General Catalyst and a16z.
About the role
Samsara's Customer Success team is on the front lines of business value delivery by helping customers adopt our platform, realize measurable business value, and renew and expand with confidence. Today, billing errors, concession requests, and cancellation or return exceptions land with CSMs, CS managers, and several partner teams, each holding part of the picture. No one owns the whole timeline. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 7+ years of experience in sales operations, deal desk, contracts, billing operations, order to cash, revenue operations, or a similar finance and operations role
- 2+ years of experience managing people, ideally in a sales operations or finance capacity
- Experience building a team or function from scratch, or leading a major reorganization of an existing team, including writing the playbook and processes that made the work repeatable
- Experience setting up or significantly improving a case management, ticketing, or request-routing system, such as Zendesk, Jira, or Salesforce cases, that worked for both customers and internal teams
- Strong investigative skills: you can rebuild a timeline from incomplete or conflicting information across CRM, billing, and contract systems, and teach others to do the same
- Sound financial judgment about credits, concessions, reprocessing, and refunds, and a clear way of explaining your recommendation
More about this role
Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.
Samsara's Customer Success team is on the front lines of business value delivery by helping customers adopt our platform, realize measurable business value, and...
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