Backed by General Catalyst and a16z.
About the role
Samsara's Customer Success team ensures our customers adopt our platform, realize measurable business value, and renew with confidence. As Manager II on the Mid-Market Customer Success Account Management (CSAM) team, you will lead a team of CSAMs responsible for driving adoption, value realization, and renewal outcomes across a portfolio of US Private Mid-Market customers. You will also collaborate extensively with the new business Sales team to drive account growth. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 5+ years of experience in Account Management, Customer Success, or Renewals
- 2+ years of direct people management experience leading customer-facing, quota-carrying teams with a portfolio of 100+ accounts per rep
- Full ownership of retention outcomes in a recurring revenue environment
- Demonstrated experience driving product adoption and customer value realization
- Strong negotiation and deal coaching skills
- Strong analytical capability, comfortable using data and AI
More about this role
Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.
Samsara's Customer Success team ensures our customers adopt our platform, realize measurable business value, and renew with confidence. As Manager II on the...
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