About the role
Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide.
What they're looking for
- Bachelor’s Degree (or equivalent experience) in Electronics Engineering Technology, Computer Engineering Technology, Business management, Hospitality, or similar Customer service
- Six (6) years of customer service experience supporting consumer electronics products and relevant systems and service
- Experience with installation, operation and support of digital signage products and complex audio visual presentation and automated control systems is a plus
- Strong preference with customer escalation support, customer facing role with customer centric mindset and strong soft skill
- Prefer experience with installing and supporting Samsung indoor and outdoor digital signage products, including Direct View LED, LFD, MagicInfo, Hospitality TV and PC monitors
- Current OSHA 30 job-site safety training certification a plus
More about this role
This role is not eligible for immigration sponsorship
Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.
To learn more, visit Samsung.com.
For the latest news, visit news.samsung.com/us.
Role and Responsibilities
- Provide on-site brand ambassador role as a representative of Samsung B2B Care
- Receiving and providing solutions for site escalations, and navigate to internal team and relevant department to close the escalations
- Regional customer relationship management
- Joint collaboration with service account manager and sales team to represent Samsung for existing business review as well as...
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