Sanas is pioneering the future of human communication. Founded by a team of Stanford researchers and entrepreneurs with deep industry experience, Sanas has developed the world's first real-time speech AI platform capable of accent translation, noise... Backed by General Catalyst, Insight and GV.
About the role
Almost everything we sell runs through a pilot first. Most of our new business comes through one, and the pilot is where a Solutions Engineer either makes the case or loses it. This role exists to raise the number of pilots that convert. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Work with the AE to qualify the technical and business fit before we commit to a pilot, a well-scoped pilot is the single biggest predictor of whether the deal closes
- Agree the success criteria and the baseline with the customer up front - which metrics, which agent group, which comparison window - and get it in writing
- Tie the pilot to something the customer's executives already care about, not to features - ensure the pilot delivers proof of a strategic impact
- Run the technical due diligence: endpoints, CPU headroom, headsets, browsers, VDI and thin client setups, network, telephony path, admin rights
- Carry the security and compliance review - InfoSec questionnaires, OneTrust and similar reviews, data processing architecture, RFP responses
- Provision and configure in our portal, get group IDs and licenses right, and keep trial dates accurate
More about this role
About the role
Sanas puts real-time speech AI on the desks of contact center agents around the world. Accent translation, language translation, speech enhancement, and speech intelligence, running live on an agent's machine while they talk to a customer.
Almost everything we sell runs through a pilot first. Most of our new business comes through one, and the pilot is where a Solutions Engineer either makes the case or loses it. This role exists to raise the number of pilots that convert.
You will own the technical side of a portfolio of enterprise and BPO deals. That means proving the product works in the customer's actual environment, getting agents to use it, and putting a number on the business impact that a VP of Operations will sign against. You are the person the account leans on when there are application configuration or deployment issues, when the security team sends a 200-line questionnaire, and when the exec readout has to hold up in front of a CFO.
Our current suite is most of the job today, but Sanas keeps adding products. As each new one gets ready for customers, you will lead the SE side of taking it to market - running the first pilots, finding where it fits and...
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