Providing the most advanced and capable autonomous vessels in the maritime domain. Backed by Bessemer, General Catalyst and Kleiner Perkins.
About the role
Saronic is a rapidly growing defense technology company seeking a Service Desk Manager to oversee enterprise IT support operations across a geographically distributed workforce, including international personnel. The Service Desk Manager will be responsible for the day-to-day management of service desk operations to ensure employees and business teams receive timely, high-quality support. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent combination of education and experience
- 8+ years of IT support experience, with at least 3 years managing or leading a global/distributed service desk
- Demonstrated expertise with ServiceNow (or similar ITSM platforms) administration, reporting, and workflows
- Strong working knowledge of ITIL/ITSM principles and their practical application in enterprise environments
- Proven ability to scale service desk teams, processes, and technologies in high-growth environments
- Hands-on experience supporting collaboration platforms, SaaS platforms, and cloud computing environments
More about this role
Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms.
Saronic is a rapidly growing defense technology company seeking a Service Desk Manager to oversee enterprise IT support operations across a geographically distributed workforce, including international personnel. The Service Desk Manager will be responsible for the day-to-day management of service desk operations to ensure employees and business teams receive timely, high-quality support. In addition to maintaining daily operations, this role will be responsible for developing and scaling the team, processes, and technologies, and continuously enhancing service levels. The Service Desk Manager will also serve as the primary liaison between the service desk and the rest of the business, ensuring IT support aligns with organizational priorities and mission requirements.
Manage day-to-day operations of the Service Desk, ensuring incidents, requests, and escalations are addressed efficiently.
Manage and mentor a distributed and international support team, providing leadership, training,...
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