Run your liquor store smarter with Scotch. Fast POS, real-time inventory, and built-in eCommerce — all in one system, designed exclusively for liquor retailers. Backed by Lerer Hippeau.
About the role
As an Enterprise Customer Onboarding Specialist, you'll lead complex, multi-location implementations of Scotch's POS platform for our largest customers. You'll take each one from kickoff and data migration through hardware rollout, training, and go-live across every store. Your work will help enterprise retailers adopt the platform at scale and run it confidently across their business. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 4-5+ years of experience in customer onboarding, implementation, professional services, or a similar customer-facing role, including at least 2 years supporting enterprise or multi-location customers
- Proven track record managing complex implementations with multiple stakeholders, workstreams, and deadlines
- Experience with POS systems, retail technology, fintech products, or other hardware/software implementations strongly preferred
- Experience with data migration and system integrations, and comfort working with spreadsheets, data imports, and technical teams
- Familiarity with POS hardware such as receipt printers, barcode scanners, payment terminals, and cash drawers
- Strong project management skills, experience with project management tools and structured implementation methodologies a plus
More about this role
Scotch is building the next-generation operating system for beverage alcohol retailers — combining POS, payments, back office, and e-commerce into a platform purpose-built for liquor stores.
We’re modernizing one of the oldest industries in the world: the $1.6T beverage alcohol market. Our platform helps retailers run more efficiently through streamlined payments, inventory management, reporting, and day-to-day operations.
Our founders came from Skupos (acquired 2023) and Drizly (acquired by Uber). We've raised $28M from VMG Partners, First Round, Lerer Hippeau, Watchfire, and Toba Capital, with angels including the founder of Drizly and early Toast executives, and in 2026 closed a $20M Series A. Forbes has recognized Scotch as a leader in liquor retail tech.
As an Enterprise Customer Onboarding Specialist, you'll lead complex, multi-location implementations of Scotch's POS platform for our largest customers. You'll take each one from kickoff and data migration through hardware rollout, training, and go-live across every store. Your work will help enterprise retailers adopt the platform at scale and run it confidently across their business.
This is a high-impact, customer-facing...
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