ScreenCloud is a full-stack digital signage company that provides hardware & software to run screens at scale, improving deployment, management & security. Backed by 500 Global.
About the role
We are looking for a commercially-minded, proactive, and tech-savvy Mid-Market Customer Success Manager to own a portfolio of 300+ customers and drive both retention and expansion at scale. You’ll be accountable for protecting existing ARR while identifying and closing new growth opportunities, with a quarterly expansion quota alongside retention and renewal targets. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Experience in Customer Success, Account Management, or a similar SaaS role, with exposure to retention, renewals, and expansion
- Ability to effectively manage and prioritize a large, dynamic customer portfolio using data, signals, and technology rather than relying solely on high-touch engagement
- Strong commercial instincts with the ability to conduct discovery, identify opportunities,negotiate, and drive expansion
- Strong analytical judgment and comfort using customer health, product usage, engagement, and commercial data to determine where to focus
- Experience with modern CRM, Customer Success, automation, and AI tools, with an appetite for finding more scalable ways of working
- Highly organised, proactive, and an effective communicator who is comfortable operating in a fast-paced environment
More about this role
Founded in 2015 and with 10,000+ customers around the globe, ScreenCloud is a cloud-based SaaS company, employing over 100 people in our Bangkok, Belfast, LA, Charlotte and London hubs.
At ScreenCloud, we’re hard at work helping businesses to make stronger connections at scale, and with those who are most important to them; their employees & their customers. By using the screens on their walls & the content in their systems, we enable the sales, productivity & engagement that keep our customers’ businesses thriving.
We believe AI is reshaping how we work. The playbook is still being written, and we find that exciting. We're building a company where AI empowers every team member to have outsized impact and we're looking for people who share that vision.
We’re very proud of our product and we’re also incredibly proud of our people. It’s our ‘ScreenClouders’ and the culture they nurture that will take us where other companies just can’t go. So if you’re someone looking to join a team of talented individuals, apply below!
We are looking for a commercially-minded, proactive, and tech-savvy Mid-Market Customer Success Manager to own a portfolio of 300+ customers and drive both retention...
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