Get to the source. Specialized knowledge on any topic, and answers you won’t find anywhere else. Home to the world’s documents, 300M+ and counting. Backed by Y Combinator, CRV and Redpoint.
About the role
Act like an owner: Be an owner of program strategy and execution across our Customer Operations and Brand Marketing pillars, and serve as the connective tissue between those pillars and the partners they depend on. Build relationships: Our TPM team thrives on collaboration. You will work closely with stakeholders at every level, from customer experience and marketing teams to engineers and executives, and your ability to build trust and align diverse perspectives will be central to what you can accomplish. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 5+ years of experience in a program management, operations, or equivalent role at a technology company
- A track record of operating independently, leading through ambiguity, and navigating complex organizational dynamics
- A structured approach to your work, paired with the judgment to know when to add process and when to remove it to reduce overhead and drive velocity
- Experience partnering closely with customer operations, marketing, or brand teams, and connecting their work to product and engineering teams
- An understanding of what great customer support is worth to a brand, and enough knowledge of brand to hold your own with marketers. You have worked with customer support teams, or know their workflows well enough to be a useful partner to them
- A customer-first lens in how you make decisions, with the judgment to weigh customer impact against efficiency
More about this role
Scribd, Inc. is on a mission to advance human understanding. Our four products — Scribd®, Slideshare®, Everand™, and Fable — help billions of people across the globe move beyond access and into insight, application, and expertise.
We support a culture where our employees can be real and be bold; where we debate and commit as we embrace plot twists; and where every employee is empowered to take action as we prioritize the customer.
We believe the best work happens when individual flexibility is balanced with meaningful community connection. Scribd Flex empowers employees to choose the workstyle and location that support their best performance, while committing to intentional in-person moments that strengthen collaboration and culture. Occasional in-person attendance is required for all Scribd, Inc. employees, regardless of location.
So what are we looking for in new team members? At Scribd, Inc., we hire for “GRIT.” Traditionally defined as the intersection of passion and perseverance toward long-term goals, GRIT reflects the mindset we expect from every employee. For us, it also serves as a practical framework for how we work: setting and achieving Goals, delivering Results within...
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