Get to the source. Specialized knowledge on any topic, and answers you won’t find anywhere else. Home to the world’s documents, 300M+ and counting. Backed by Y Combinator, CRV and Redpoint.
About the role
Design the training curriculum, quality rubrics, and calibration process that set one clear standard of excellence for Customer Operations, so quality is built in from the start instead of checked after the fact Own the agent knowledge base and training program, keeping them accurate and current as our products and policies change, so agents have the right answer when they need it Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 4+ years in training, quality assurance, learning and development, or a related operations function, ideally in customer support or a contact center
- A builder's mindset: experience building training curriculum and quality standards, not just administering an existing program
- Experience designing and facilitating training for adult learners
- Experience designing programs that work across multiple delivery models, such as internal teams and outsourced partners
- Experience managing a knowledge base and learning management system
- Experience with both human-led QA audits and automated, AI-enabled QA, and the judgment to know when each fits
More about this role
Scribd, Inc. is on a mission to advance human understanding. Our four products — Scribd®, Slideshare®, Everand™, and Fable — help billions of people across the globe move beyond access and into insight, application, and expertise.
We support a culture where our employees can be real and be bold; where we debate and commit as we embrace plot twists; and where every employee is empowered to take action as we prioritize the customer.
We believe the best work happens when individual flexibility is balanced with meaningful community connection. Scribd Flex empowers employees to choose the workstyle and location that support their best performance, while committing to intentional in-person moments that strengthen collaboration and culture. Occasional in-person attendance is required for all Scribd, Inc. employees, regardless of location.
So what are we looking for in new team members? At Scribd, Inc., we hire for “GRIT.” Traditionally defined as the intersection of passion and perseverance toward long-term goals, GRIT reflects the mindset we expect from every employee. For us, it also serves as a practical framework for how we work: setting and achieving Goals, delivering Results within...
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