Missions completed for defense, science, and commercial customers around the world. Backed by Techstars.
About the role
At Seasats, we're building the future of autonomous ocean vehicles. Our customers have missions around the globe and rely on us not just for great software, but for responsive support, insightful troubleshooting, clear documentation, and help seamlessly integrating our vehicles with their systems.
What they're looking for
- At least 2 years of technical professional experience
- Excellent communication skills and enthusiasm for working directly with customers
- Excellent technical writing skills, with a track record of generating knowledge base articles, READMEs, or customer guides that others actually use (and the judgment to know what to include and what to leave out)
- A strong proficiency in Python
- Proven troubleshooting skills and ability to methodically isolate and resolve issues
- Experience with hardware/software integration projects and embedded environments
More about this role
Role: Customer Software Application Engineer
At Seasats, we're building the future of autonomous ocean vehicles. Our customers have missions around the globe and rely on us not just for great software, but for responsive support, insightful troubleshooting, clear documentation, and help seamlessly integrating our vehicles with their systems.
We’re looking for a Customer Software Application Engineer with strong Python skills, a customer-focused mindset, and a knack for tackling tough troubleshooting issues. If you're excited to help our customers explore the boundaries of what these vehicles can do, this is a chance to make a big impact in a fast-evolving field.
In this role, you’ll gain familiarity with the full range of vehicle software features. You'll learn about each customer’s unique goals and challenges, and will help generate unique solutions. On a day-to-day / week-to-week basis, you will:
- Act as a technical point of contact for external customers and internal teams: answer questions, provide support, and guide them through setup, usage, and troubleshooting
- Own customer-facing and internal documentation: integration guides, troubleshooting instructions, release notes,...
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