Backed by Accel.
About the role
This role is central to making SeatGeek's Helpdesk and core IT systems proactive by default, powered by automation and AI-driven self-service. You will build smart automations, turn tricky escalations into scalable learnings and solutions, and configure best-in-class AI and automation systems for maximum impact. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3+ years of experience in automation engineering, IT/Helpdesk support and operations, system + workflow configuration
- Intensely dissatisfied with the status quo - manual, repetitive processes genuinely bother you, and you can't leave them alone. You're the person who automates their own work, then comes for everyone else's
- A fast and fearless learner - you move into unfamiliar tools, systems, and problems quickly and come out the other side dangerous
- A successful track record of independently owning improvements from problem definition through build, testing, rollout, and follow-up
- Strong troubleshooting experience across hardware, software, identity and access, endpoints, applications, and basic networking
- Experience supporting device lifecycle, procurement, vendors, licensing, or workplace technology
More about this role
This role is central to making SeatGeek's Helpdesk and core IT systems proactive by default, powered by automation and AI-driven self-service. You will build smart automations, turn tricky escalations into scalable learnings and solutions, and configure best-in-class AI and automation systems for maximum impact. You’ll take ownership of the employee experience as the technical driver of how employees get help, and how recurring issues are prevented - harnessing demand patterns and data to make support feel seamless.
You’ll help build an excellent technology experience today while creating the systems and operating patterns needed for a thoughtful AI-amplified future. The right person ruthlessly challenges the status-quo, and is equally comfortable designing and building an automated workflow, debugging an access issue, or walking into a conference room before a meeting to make sure everything is humming. You’ll also play a visible role in our NYC office, helping make conference rooms, shared spaces, all-hands meetings, and everyday workplace technology dependable and easy to use.
- Build for an AI-amplified future by designing, launching and improving helpdesk and automation...
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