Semperis is the industry's most comprehensive Active Directory security and recovery platform, protecting hybrid AD environments from identity-based attacks. Backed by Insight.
About the role
We are seeking a Director of Customer Success to lead execution and customer outcomes across the Western US. This is a regional people-leadership role, not an individual customer book-of-business role. You will lead and develop Customer Success Managers as applicable to the coverage model, and ensure the team consistently drives customer value, adoption, retention, and advocacy. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3+ years leading and developing high-performing Customer Success, Technical Account Management, Account Management, or related post-sale teams, experience in B2B SaaS, cybersecurity, or infrastructure software
- A track record of improving team execution and customer outcomes across retention, renewal readiness, adoption, customer health, and value realization
- Experience coaching teams that manage complex enterprise customers and multi-stakeholder program
- Strong cybersecurity product or services experience and the credibility to engage with CISOs, CIOs, security operations leaders, IAM leaders, architects, and technical champions
- Ability to explain identity-security concepts and connect customer outcomes to business value. Familiarity with Active Directory, Entra ID, identity security, incident response, and cyber-resilience concepts is highly relevant
- Demonstrated skill in customer-risk identification, escalation leadership, renewal planning, and cross-functional problem solving
More about this role
At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That’s why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America’s Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee.
We are seeking a Director of Customer Success to lead execution and customer outcomes across the Western US. This is a regional people-leadership role, not an individual customer book-of-business role. You will lead and develop Customer Success Managers as applicable to the coverage model, and ensure the team consistently drives customer value, adoption, retention, and advocacy.
You will translate Semperis’s Customer Success strategy into strong day-to-day regional execution: building team capability, coaching customer strategy, inspecting portfolio health and renewal readiness, and coordinating with Sales, Renewals, Technical Delivery, Product, Support, and other partners. You will bring credibility in cybersecurity...
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