Sensi’s agentic OS platform fueled by care intelligence empowers care providers to deliver 24/7 superior senior care, optimize operations, and scale efficiently, freeing teams from the chaos and burnout. Backed by Insight.
About the role
Sensi.ai is an AI company building technology that helps seniors live safely and independently at home. Our AI listens, learns, and surfaces insights — but real people are still at the heart of what we do. That's where you come in. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Comfortable on the phone with older adults — patient, warm, and able to explain things clearly without rushing
- Detail-oriented — you document accurately and notice when something's off
- Tech-comfortable — you don't need to be an engineer, but you're willing to learn new tools and platforms
- Dependable — shift-based work means showing up and being present during your hours
- Any of the following backgrounds is a great fit: home care, caregiving, medical or dental admin, senior living, call center, customer service, or healthcare scheduling
More about this role
About The Position
Sensi.ai is an AI company building technology that helps seniors live safely and independently at home. Our AI listens, learns, and surfaces insights — but real people are still at the heart of what we do. That's where you come in.
As a Care Operations Specialist, you'll be one of the humans behind the technology — reviewing AI interactions, stepping in when a senior needs a real voice on the line, and making sure no one falls through the cracks. This is a role where your work is felt every day — by the seniors you speak with, and by the product team that relies on your observations to make the technology better.
No tech background required. If you're patient, organized, and good with people — especially seniors — you're who we're looking for.
This is a hybrid role based in Austin, Texas.
- Review AI call interactions — listen to and evaluate recorded conversations between our virtual assistant and clients, flagging anything that needs a follow-up or missed the mark
- Make outbound calls to seniors and their families — you're warm, clear, and calm when someone is confused, hesitant, or frustrated with the automated process
- Schedule assessments — guide clients...
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