Sequencing is building the lifelong home for every genome on Earth and the foundational platform for the AI-native genomic era. The human genome is the world’s most valuable untapped resource and one of the defining datasets of the 21st century. Backed by XRC Labs.
About the role
As Head of Product & Customer Experience, you will lead a transformation. You will own product strategy, experience design, and roadmap execution across the full customer journey from the moment someone discovers their genome to the ongoing experience of living with that knowledge. As a core member of the leadership team reporting directly to the CEO, you will build and lead a world-class product organization while helping define the future of personalized health. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Own the customer journey from onboarding through lifelong engagement, delivering measurable value at every stage
- Translate deep customer understanding into products that simplify complex genomic science into everyday health decisions
- Deploy AI to deliver personalized genomic insights that help customers understand risk and act on their health with confidence
- Turn genomic data into experiences so intuitive customers can act on their health without understanding the science behind it
- Drive subscription engagement and retention by continuously surfacing new value from a customer's genome over time
- Partner with Growth and Analytics to improve activation, renewal, and retention through data-driven lifecycle strategies
More about this role
Sequencing is the world’s largest direct-to-consumer whole genome sequencing platform, helping define the future of AI-powered personalized health.
We’re a profitable, venture-backed, fully remote company building products that turn clinical-grade whole genome sequencing into meaningful, personalized insights. Through AI and a rapidly expanding ecosystem of genomic applications, we help people better understand their health and future.
The human genome is one of the most valuable and underutilized resources in the world. Our mission is to transform it into a lifelong source of personalized guidance – and build the trusted home for every genome on Earth.
Join us in helping build the interface between humanity and its DNA!
As Head of Product & Customer Experience, you will lead a transformation. You will own product strategy, experience design, and roadmap execution across the full customer journey from the moment someone discovers their genome to the ongoing experience of living with that knowledge.
As a core member of the leadership team reporting directly to the CEO, you will build and lead a world-class product organization while helping define the future of personalized...
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