The only real-world verified Vision-Language-Action AI. Proven at scale. Trained on the world's largest dataset of robotic picks. Backed by Air Street.
About the role
As a Senior Support Engineer, you will ensure the reliability and success of our AI-powered robotic systems after deployment. Acting as the primary technical contact for customers, you will diagnose complex hardware and software issues, drive rapid resolution, and continuously improve our support tools and processes. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Bachelor's degree in Computer Science, Engineering, Robotics, or related field (or equivalent practical experience)
- 5+ years supporting complex hardware/software systems in customer-facing environments
- Experience with robotics, automation, or industrial equipment
- Experience troubleshooting Linux-based systems using SSH, Docker, and command-line tools
- Willingness to travel internationally for training and periodically throughout North America (approximately 10%)
- Strong Python and Linux troubleshooting skills
More about this role
We are a rapidly growing embodied AI company revolutionizing human labor. Leveraging cutting-edge robotics and advanced artificial intelligence, we develop transformative technologies that redefine how work is done across industries—empowering businesses to streamline operations, boost productivity, and unlock new possibilities.
As a Senior Support Engineer, you will ensure the reliability and success of our AI-powered robotic systems after deployment. Acting as the primary technical contact for customers, you will diagnose complex hardware and software issues, drive rapid resolution, and continuously improve our support tools and processes.
This is a remote position based in the United States. Most customer support is provided remotely, requiring excellent technical judgment, ownership, and communication. Clear status updates and concise report-outs—particularly during evenings, weekends, and critical customer events—are an essential part of the role.
Initial onboarding includes travel to Germany and customer sites in Europe to become familiar with our systems. Occasional travel within North America may be required to support deployments, critical service events, or customer...
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