Why move a 2-pound burrito in a 2-ton car? Meet Serve, the future of sustainable, self-driving delivery. Backed by Long Journey Ventures.
About the role
6+ years of product management experience taking software products from discovery through launch and iteration, with clear ownership of product outcomes. Experience building tools or platforms for operationally complex environments such as logistics, mobility, marketplaces, field services, or enterprise workflows. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Own the product roadmap for Operations & Commercialization by translating the needs of operators, field teams, merchants, customers, and commercial partners into high-impact priorities
- Maintain an evidence-based view of the most important failure modes and opportunities using operational data, customer and partner feedback, and field observation to identify root causes, shape requirements, and reassess priorities as evidence changes
- Build scalable operational workflows for robot supervision, deployment, and dispatch that reduce manual work and improve fleet productivity
- Improve delivery reliability with capabilities for issue detection, remote interventions, exception handling, incident follow-up, and service recovery that maximize successful deliveries
- Enable commercial launches by partnering with the Logistics Platform team to define product capabilities, integration requirements, onboarding workflows, and SLA guardrails that streamline launches and drive partner success
- Scale market deployments with repeatable product capabilities and workflows that accelerate launches, reduce operational complexity, and support expansion
More about this role
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
The Senior Product Manager, Operations & Commercialization owns products that make Serve’s fleet welcome in neighborhoods, reliable in service, and delightful for customers and partners. This...
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