ServiceNow is a global market leader in AI-enhanced cloud technology, serving over 8,100 customers, including 85% of the Fortune 500®. Our platform connects people, systems, and processes so organizations can work smarter, faster, and better. Backed by Greylock and Sequoia.
About the role
Extensive experience (10+ years) leading pre-sales, solution consulting, or technical sales organizations at scale, including leading other leaders (managing managers). This team is appox. 110 ICs and 16 managers. A consistent record of owning and delivering against ACV / NNACV or equivalent revenue-tied targets in a software or SaaS environment. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Extensive experience (10+ years) leading pre-sales, solution consulting, or technical sales organizations at scale, including leading other leaders (managing managers). This team is appox. 110 ICs and 16 managers
- 10+ years in leadership role in Solution Consulting domain
- A consistent record of owning and delivering against ACV / NNACV or equivalent revenue-tied targets in a software or SaaS environment
- Deep understanding of the CRM market and the disruption that AI and agentic automation are bringing to it
- Fluency with AI and automation tools and a demonstrated bias toward using them to scale teams and simplify how work gets done
- Experience evolving pre-sales motions—especially moving teams from demo-centric to POV / proof-of-value-centric selling
More about this role
As the AVP, AMS CRM Solution Consulting, you own the pre-sales technical engine behind one of ServiceNow's fastest-growing bets: CRM. You will lead a multi-layer organization of first- and second-line Solution Consulting leaders and their teams across the Americas, directly accountable for the Net New Annual Contract Value (NNACV) that CRM delivers. This is an execution role at heart. Your mandate is to convert ServiceNow's next-generation, AI-native CRM vision into consistent, repeatable pre-sales motions that win—at speed and at scale.
You will re-establish a tight connection between the field and CRM product, build the next generation of pre-sales talent around the Forward Deployed Engineer (FDE) model, and lead the shift from a demo-centric to a proof-of-value (POV) centric go-to-market motion. Above all, you will drive speed, simplification, and clarity—scaling the organization through AI automation and operating as a single, unified engine of execution alongside your CRM selling peers.
What you'll do…
Own the number – drive CRM NNACV growth
Carry direct accountability for AMS CRM NNACV targets and mobilize the Solution Consulting organization to achieve and exceed...
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