It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
About the role
The Associate Customer Success Manager (CSM) is the primary point of contact / orchestration lead for all matters related to Impact features and benefits depending on the customer's Impact package. They drive customer interactions and ensure that the Impact Team meets the timelines and deliverables outlined in the Customer Impact Plan, which defines the key initiatives to help the customer achieve their agreed-upon business outcomes. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Please note that this role is not eligible for employer-based sponsorship. You will be requires you to be in office 2 days per week
- 3+ Years of related work experience, Customer Success, Project Management, Business Admin, and/or SaaS
- Ability to take full ownership of customer portfolio, act with autonomy, and make key decisions to drive effective customer outcomes
- Ability to drive effective and influential conversations with various stakeholders and leadership levels
- Ability to facilitate discussions and navigate customers' objections
- Ability to leverage data and analytics to make informed decisions and provide recommendations that drive achievement of customer business objectives
More about this role
The Associate Customer Success Manager (CSM) is the primary point of contact / orchestration lead for all matters related to Impact features and benefits depending on the customer's Impact package. They drive customer interactions and ensure that the Impact Team meets the timelines and deliverables outlined in the Customer Impact Plan, which defines the key initiatives to help the customer achieve their agreed-upon business outcomes.
The CSM owns the Customer Impact Plan, overseeing delivery of Impact packages and drive customer action through an understanding of adoption metrics and aligns to customer KPIs and business goals. They are also responsible for managing critical risks and mitigation strategies, conducting periodic Customer Business reviews with the customer to provide updates, refine the Impact Plan and report on adoption.
The CSM aims to ensure customers achieve their desired outcomes and foster a strong relationship to enhance customer satisfaction and retention.
Oversee a diverse customer portfolio and ensure execution of structured deliverables, moving them along their Success Path by linking customer’s business objectives, capabilities and success metrics
Ensure...
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