It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. Backed by Greylock and Sequoia.
About the role
Extensive experience leading pre-sales, solution consulting, or technical sales organizations at scale, including leading other leaders (managing managers). A consistent record of owning and delivering against ACV / NNACV or equivalent revenue-tied targets in a software or SaaS environment. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Extensive experience leading pre-sales, solution consulting, or technical sales organizations at scale, including leading other leaders (managing managers)
- 10+ years in leadership role in Solution Consulting domain
- A consistent record of owning and delivering against ACV / NNACV or equivalent revenue-tied targets in a software or SaaS environment
- Experience leading distributed, multi-country teams across the EMEA region and operating effectively across cultures, languages, and time zones
- Deep understanding of the CRM market and the disruption that AI and agentic automation are bringing to it
- Fluency with AI and automation tools and a demonstrated bias toward using them to scale teams and simplify how work gets done
More about this role
As the AVP, EMEA CRM Solution Consulting, you own the pre-sales technical engine behind one of ServiceNow's fastest-growing bets: CRM. You will lead a multi-layer organization of first- and second-line Solution Consulting leaders and their teams across Europe, the Middle East, and Africa (EMEA), directly accountable for the Net New Annual Contract Value (NNACV) that CRM delivers. This team is approx. 70 ICs and 14 managers. This is an execution role at heart. Your mandate is to convert ServiceNow's next-generation, AI-native CRM vision into consistent, repeatable pre-sales motions that win—at speed and at scale.
You will re-establish a tight connection between the field and CRM product, build the next generation of pre-sales talent around the Forward Deployed Engineer (FDE) model, and lead the shift from a demo-centric to a proof-of-value (POV) centric go-to-market motion. Above all, you will drive speed, simplification, and clarity—scaling the organization through AI automation and operating as a single, unified engine of execution alongside your CRM selling peers.
What you'll do…
Own the number – drive CRM NNACV growth
Carry direct accountability for EMEA CRM NNACV targets and...
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